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Frequently Asked Questions


Q: Is your site secure?
Q: How do I acquire sheet music for one of your songs?
Q: What if I need a song right away?
Q: I'm putting together a CD and want to use Craig's song(s). What do I do?
Q: Will Craig be playing in my area?
Q: How can I get email updates and join your newsletter to find out what's new at Craig'n Co.?
Q: I don't want to receive email updates but I'm still interested in what's going on. Do you have the newsletter online that I can read when I want?
Q: What is your return policy?
Q: How long do I have to return a defective item?
Q: May I exchange an item in the Monthy Special if I already have one of the CDs?
Q: I just put an order in today. When will it be shipped out?
Q: How are free online orders shipped and how long will they take to get here?
Q: Is it possible to pay for shipping and get my package here sooner?
Q: How do I redeem a gift certificate?
Q: How long is a gift certificate valid for?
Q: How do I get in touch with you?
Q: How can I get a CD that is listed as OUT OF PRINT?
Q: Can I hire Craig for a private event (ie. bar/bat mitzvah, weddings, and birthday parties)?

Q: Is your site secure?


A: YES! All of our pages that contain any of your personal information are encrypted before being sent over the internet. We consider your privacy & safety to be very important. We will never sell or trade our customer information with any other entity.

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Q: How do I acquire sheet music for one of your songs?


A: You may purchase individual songs or songbooks which contain the listed sheet music from our webstore.

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Q: What if I need to acquire a song right away?


A: After purchasing the songbook we can fax you the sheet music for the particular song you need immediately while you are waiting for your songbook to arrive. Simply let us know either with a note in the additional comments area or call us at 1-800-6-CRAIG-8.

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Q: I'm putting together a CD and want to use Craig's song(s). What do I do?


A: Please fill out our Song Use Request Form. Print out the form, fill it out and either fax it to us at 818-760-1078 or mail it to:

........Craig 'n Co.
........P.O. Box 6061-115
........Sherman Oaks, CA 91423

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Q: Will Craig be playing in my area?


A: Please check our concert page to see if Craig will be playing in your area.

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Q: How can I get email updates and join your newsletter to find out what's new at Craig 'n Co.?


A: Just click here, or send an email to listserv@list.craignco.com with "subscribe cncfans" in the body of the email.

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Q: I don't want to receive email updates but I'm still interested in what's going on. Do you have the newsletter online that I can read when I want?


A: Yes, we do have our monthly newsletter online now. So if you would rather view it online instead of joining our mailing list, you can read the new one each month here.

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Q: What is your return policy?


A: Product purchased directly from us may be exchanged only if the product is damaged or defective.

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Q: How long do I have to return a defective item?


A: Products which are being returned must be done within 30 days.

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Q: May I exchange an item in the Monthly Special if I already have one of the CDs?


A: No, CDs offered in the specials cannot be substituted for other items in the store. But feel free to check back every month for the new special since they are always changing.

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Q: I just put an order in today. When will it be shipped out?


A: Orders are generally shipped out within 2-3 days of receiving an order. If an order is placed Friday afternoon it will be shipped out the following Monday.

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Q: How are free online orders shipped and how long will they take to get here?


A: All free online orders are shipped Media Mail through the US Postal Office. They take an average of 1 - 2 Business weeks.

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Q: Is it possible to pay for shipping and get my package here sooner?


A: Yes, you may choose one of the pay shipping options to have your package shipped sooner. You can choose from our online USPS services or contact us directly if you wish to have your order shipped UPS or FedEx.

Simply select which method you wish and it will recalculate your total with that shipping option.

If you wish to mail by UPS or FedEX, please put a comment in the additional comment section (be sure to click UPDATE) on the checkout page or contact us at 1-800-6-CRAIG-8 (1-800-627-2448) and we will make the necessary changes.

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Q: How do I redeem a gift certificate?

A: Upon checkout please select under payment method GIFT CERTIFICATE REDEMPTION. It will automatically deduct the gift certificate amount from your total.

If your total order is less than the certificate amount, the additional amount will be credited to your account to be used at a later date. If your total amount is over the gift certificate, it will ask you to go back and please enter in your credit card information to pay the additional amount.

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Q: How long is a gift certificate valid for?

A: A gift certificate is valid for 1 year from the purchase date.

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Q: How do I get in touch with you?


A: We have a contact page that has all the information you will need.

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Q: How can I get a CD that is listed as OUT OF PRINT?


A: If either a CD, Video or Cassette is OUT OF PRINT on our webstore it means we no longer have any copies available. However, we have seen some of Craig's music floating around the web so feel free to do a search on your own. Good Luck!

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Q: Can I hire Craig for a private event (ie. bar/bat mitzvah, weddings, and birthday parties)?

A: Craig is not available as a background singer for private events, but in some cases he is available to be hired for a concert in honor of said event. For more information please contact
Rachel.

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If you have any other questions please feel free to email us at: info@craignco.com